Privacy Policy

Last Updated: 20 May 2025

Zouga & Wolf Ltd. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, engage with our services, or interact with our brand.

1. What Information We Collect

We may collect and process the following types of personal data:

Personal identifiers: Name, email address, phone number, billing/shipping address
Order information: Product selections, fitting notes, transaction history
Account details: Preferences, booking history, login data (if applicable)
Payment details: Only processed securely via trusted third-party providers (we do not store card information)
Website usage data: IP address, browser type, time zone, device information, and site interactions via cookies

2. How We Use Your Information

We use the information we collect to:

Fulfil and manage bespoke, made-to-measure, and made-to-order orders
Provide tailored client service and communications
Personalise fittings and style consultations
Manage bookings, appointments, and event invitations
Improve our website, services, and client experience
Comply with legal obligations and protect our business interests

3. How We Share Your Information

We do not sell your personal data. We may share your information only when necessary with:

Trusted service providers: for payment processing, delivery, customer management, or email communications
Tailors and atelier partners: when required to fulfill custom orders
Legal authorities: where required by law or to enforce our rights

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyse traffic and usage patterns
Remember your preferences
Enhance website functionality and experience

You can manage your cookie preferences through your browser settings.

5. Data Security

We take data protection seriously. Your information is stored securely and access is restricted to authorised personnel only. We implement physical, digital, and procedural safeguards to prevent unauthorised access or disclosure.

6. Your Rights

Depending on your location (including the UK, EU, or other applicable jurisdictions), you have rights including:

Accessing your personal data
Requesting correction or deletion
Withdrawing consent at any time
Objecting to or restricting processing
Filing a complaint with a relevant data authority

To exercise any of these rights, please contact us at enquiries@zougaandwolf.com.

7. Data Retention

We retain personal data only for as long as necessary to fulfil our services or meet legal requirements. Client order history and garment specifications may be retained to support future fittings unless you request otherwise.

8. Governance

The House operates independently and is not affiliated with any fashion conglomerate or external investment group. Engagements are reviewed and handled personally. No automated decisioning is used.

9. Third-Party Links

Our website may include links to third-party sites such as social media, partners, or payment gateways. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website, with the "Last Updated" date noted above.

11. Contact Us

If you have any questions or concerns about how we handle your data, please contact us at:

Zouga & Wolf Ltd.

Email: enquiries@zougaandwolf.com

Registered Office:

ZOUGA & WOLF LTD

3rd Floor, 86-90 Paul Street

London, England

EC2A 4NE

United Kingdom

Legal Entity

Zouga & Wolf Ltd