Terms & Conditions
Zouga & Wolf Ltd. - Effective May 2025
Welcome to the website of Zouga & Wolf Ltd. ("we", "us", "our").
By accessing or using this site, you agree to the following terms and conditions. Please read them carefully.
1. Company Details
Zouga & Wolf Ltd.
Registered in England & Wales 16047386
Registered Office:
ZOUGA & WOLF LTD
3rd Floor, 86-90 Paul Street
London
England
EC2A 4NE
Contact: info@zougaandwolf.com
2. Use of Our Website
This website is provided for personal, non-commercial use. You agree not to:
- Reproduce, duplicate, copy, sell, or exploit any part of the website without express written consent.
- Misuse the website or access it for unlawful purposes.
- Interfere with or disrupt the website or servers.
3. Intellectual Property
All content on this site-including text, imagery, logos, graphics, design, and product descriptions-is the property of Zouga & Wolf Ltd. or its licensors and is protected by copyright and trademark laws. Reproduction or redistribution is strictly prohibited without prior written permission.
4. Product & Service Descriptions
We aim to describe all garments, services, and offerings as accurately as possible. However, due to the bespoke and made-to-order nature of our products, there may be slight variations in colour, texture, or fit. All lead times and availability are indicative and subject to change.
5. Client Consultations & Bookings
Bookings for consultations (in-person or virtual) are subject to confirmation and availability. Deposits may be required to secure appointments. All personal data shared during the booking process is handled in accordance with our Privacy Policy.
6. Deposits & Payments
Zouga & Wolf operates on a made-to-order basis. Deposits are required for production to begin and are calculated to cover the full cost of the materials selected.
In most cases, cloth is cut within 24 to 72 hours of the order being confirmed. As such, all deposits are non-refundable once cloth has been cut or tailoring has commenced.
Final balances are due upon garment completion and must be settled prior to handover.
Accepted payment methods include bank transfer, credit/debit card, or other options approved by us in writing.
7. Privacy & Data
All personal data is handled in accordance with the UK GDPR and our Privacy Policy, which forms part of these Terms. By using our website or services, you consent to the collection and use of your data as described therein.
8. Returns & Alterations
Due to the personalised and handmade nature of our garments, we do not accept returns. However, we offer a complimentary fitting and refinement stage to ensure satisfaction. Minor post-delivery alterations may be arranged at our discretion.
9. Honour of Heirloom™️ — Lifetime Assurance
Select garments within our fully handmade collection qualify for Honour of Heirloom™️, a lifetime assurance designed to preserve the legacy of each piece.
Garments eligible for Honour of Heirloom™️ will be designated at the time of purchase and issued with a certificate of assurance.
Under this assurance, we commit to:
Repairing any qualifying fully handmade garment that sustains damage over time, including wear and minor accidents.
If a garment is deemed beyond repair, we will offer a replacement:
Using the same design and cloth, if still available.
If original materials or design options are no longer in production, we will replace the garment with one of equal value and comparable craftsmanship at our discretion.
In cases of theft, clients must provide:
A valid police report documenting the incident.
Proof of ownership (e.g. garment certificate or purchase record).
Please note:
Only one replacement per garment purchase is permitted during its lifetime to preserve the integrity of this assurance.
The Honour of Heirloom™️ does not cover garments that have been altered by third parties or subjected to improper care, as detailed in our garment care guidelines.
This assurance is offered in the spirit of enduring craftsmanship, and exists to uphold the values of permanence, honour, and legacy.
10. Garment Care Responsibilities
Clients are responsible for maintaining garments according to the care instructions provided. Zouga & Wolf Ltd. is not liable for damage resulting from incorrect cleaning, storage, or third-party alterations. Improper care may void Honour of Heirloom™️ eligibility.
11. Shipping & Delivery
Delivery timelines are provided as estimates and may vary based on location, production complexity, and scheduling. Zouga & Wolf Ltd. is not responsible for delays due to courier services, customs clearance, or events beyond our control. Risk of loss passes to the client upon confirmed delivery.
12. Limitation of Liability
Zouga & Wolf Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or our services. We are not liable for delays or failure to perform due to circumstances beyond our control.
13. External Links
This website may contain links to third-party sites. We are not responsible for the content, accuracy, or reliability of external websites.
14. Changes to These Terms
We reserve the right to amend these Terms & Conditions at any time. Updates will be posted on this page, and continued use of the website constitutes acceptance of any changes.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Eligibility for Services
Our services are available to individuals aged 18 and over. By booking a consultation or placing an order, you confirm that you meet this requirement.
17. International Clients & Duties
International orders may be subject to import duties, taxes, or customs clearance fees. Zouga & Wolf Ltd. is not responsible for these charges. It is the client’s responsibility to ensure compliance with their local laws and duties.
18. Refusal of Service
We reserve the right to refuse service or terminate a client relationship at our discretion, particularly in cases of abuse, disrespectful conduct, or non-compliance with these Terms.
19. Force Majeure
Zouga & Wolf Ltd. shall not be liable for any delay or failure in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, strikes, supply chain interruptions, or governmental action.
20. Accuracy of Client Measurements
Clients are responsible for providing accurate body measurements or availability for in-person fittings. Zouga & Wolf Ltd. is not responsible for garments produced with incorrect client-submitted measurements.
21. Ownership of Designs
All custom patterns, sketches, and design concepts remain the intellectual property of Zouga & Wolf Ltd., even when made to client specification. Reproduction is prohibited without written consent.
22. Digital Content & Imagery
All content, images, and text used across our website, social platforms, and marketing materials are protected by copyright. Clients may not reuse or republish any part of this content without explicit permission.
23. Wedding Day Dressing Support
For wedding day dressing services, a dedicated atelier may attend on the day of the event, subject to availability and the feasibility of the location. While we will make every effort to accommodate such requests, Zouga & Wolf Ltd. reserves the right to determine the practicality and availability of personnel on a case-by-case basis.
24. The Groom’s Oath — Complimentary Tie & Gifted Outfit Terms
As part of The Groom’s Oath campaign, each participating groom is eligible to receive a bespoke silk tie, handmade in Italy and monogrammed with the couple’s initials. This complimentary tie is only provided upon the purchase of a minimum order consisting of a suit and shirt, or a jacket, trousers, and shirt. The order must be fully paid before the tie is delivered.
From the first 25 confirmed clients participating in The Groom’s Oath, one groom will be selected at random to receive a complete wedding outfit up to the value of £5000, complimentary of Zouga & Wolf Ltd. This includes the primary attire discussed during consultation and confirmed in writing.
The selected client agrees to participate in any photography, videography, or promotional media (digital or print) as reasonably required by Zouga & Wolf Ltd. in connection with this campaign. Full outfit value is non-transferable and cannot be exchanged for cash or credit.
25. The Founding 50 — Lifetime Courtesy Terms
The Founding 50 is a one-time, invitation-based initiative, strictly limited to 50 individuals and their immediate relatives. No additional places will be offered beyond this circle.
Clients accepted into the Founding 50 will receive a lifetime courtesy on select products and services from Zouga & Wolf Ltd., the nature and extent of which is determined at the company’s sole discretion.
This courtesy is extended in recognition of trust and early alignment with our founding values, and may include preferential pricing, priority access to rare cloths, bespoke launches, private events, and curated introductions to select partners and opportunities.
Zouga & Wolf Ltd. reserves the right to:
Modify the scope of this courtesy as the house evolves;
Limit its application to direct purchases made by the original Founding 50 client and their immediate family;
Extend this privilege, at our discretion, to future generations of the Founding 50 client’s lineage for as long as the company deems appropriate;
Restrict its use during peak seasons, collaborative launches, or special limited collections.
This is a non-transferable, private privilege, and may not be sold, assigned, or publicly promoted by the recipient. Any misuse or breach of brand alignment may result in the withdrawal of benefits.
Contact: info@zougaandwolf.com
Zouga & Wolf Ltd.
Crafted in heritage. Governed by legacy. Protected by law.
